In pursuit of a fairytale romance with the man of her dreams, Layla must race through New York City to get her hands on the hottest ticket in town: the sold out Pentatonix Christmas Eve Concert.

Layla meets James at an airport on Christmas Eve, and they bond over their shared dreams. Despite their brief meeting, they promise to reconnect the following Christmas. Layla embarks on a quest to keep their promise, which leads her to Teddy, a charming concierge who guides her through the chaotic world of ticket scalping. Layla's connection with Teddy grows stronger, and she questions the nature of her initial connection with James, eventually choosing love and happiness in the present moment.